District IT chief outlines strategic plan with targets for uptime, service and coaching

Rick Anthony, the district’s chief information officer, told the Board of Education during a study session that the information technology strategic plan is an update and still being refined with input from a technology steering committee, principals and district stakeholders. “Our vision in information technology in Granite is to produce a service environment where technology access, continuous improvement, and innovation work together consistently, work together to consistently exceed stakeholder expectations,” Anthony said.

Anthony said the plan is organized around three measurable goals tied to the district strategic plan: improving student outcomes, increasing work-order user satisfaction and increasing network and application stability. For example, the plan lists a target that “90% or more of work-order system tickets will meet or exceed their service level agreement” and that the district wireless network be operational 99% of the time at each location. Anthony said those targets are high-level goals and that several operational definitions and baseline measures are not complete.

Why this matters: the plan sets the district’s expectations for IT service levels, device and application availability, cybersecurity and staffing priorities. Board members pressed for clarity about how measures will be collected and how the plan will be reported back to the…