Resident says she was charged double on a single water meter; city staff had not provided ordinance citation

Janet Harris addressed the Pasadena City Council on Sept. 16 to say she believes she has been charged double on one water meter for her 1936 house and that repeated inquiries to the water department have not produced an ordinance authorizing that treatment.

Why it matters: If correct, the claim would affect billing practices for a private property and possibly other multi-dwelling or mixed-use parcels; the speaker said she sought clarification from city staff and received no written ordinance citation.

Harris described the history of her home and ownership and said she was told informally by a water-department employee years ago that a city "ordinance" explained the double charge. She said she "checked it" and found nothing in Texas state law and that the water department told her "we have a legal right to do that" but did not provide the ordinance. Harris said she then sent a certified letter requesting the ordinance and "no one has gotten back with me." She said Mr. Heredigo (spelled in the transcript as Heredigo) had been trying to help.

Harris said she became an Airbnb host in 2016 and described the propertys mixed history of uses; at the time of the meeting the second dwelling was vacant. Her remarks did not include a copy of a billing history or a citation to a municipal ordinance during the public comment.

The transcript records no formal council motion or staff response on the record to resolve Harriss request during the meeting. The speaker asked the council to identify the ordinance authorizing the billing practice; the council did not provide a citation on the record at the meeting.