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Staff recommends OpenGov permitting software; council asks for more data before a decision
Summary
City staff recommended replacing the city's patchwork permitting software with OpenGov on Sept. 16, saying the modern platform would reduce manual work, provide payment integration and deliver real-time status updates to applicants.
City planning and development staff on Sept. 16 recommended the council authorize purchase and implementation of OpenGov's permitting platform to replace the city's current mix of systems (MyBuildingPermit for frontend, CentralSquare/TrackIt for back-end database and Bluebeam Revu for plan review). Director Fitzgibbons outlined a multi-step process that staff says now requires repeated manual data entry, separate payment pathways and substantial staff time to reconcile payments and upload documents.
Staff described the proposed OpenGov implementation as providing an integrated front-end and back-end, GIS integration, credit-card and ACH payment processing,…
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