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Community Transit: Arlington ZipServ pilot exceeding early ridership and cost targets
Summary
Community Transit told the Arlington City Council that its on-demand ZipServ pilot in Arlington has exceeded early targets for unique riders and cost per boarding, while staff said they will refine hours and add a vehicle to address wait times.
Meg Talley of Community Transit reported to the Arlington City Council that the agency’s ZipServ on‑demand pilot in Arlington has outperformed several of its initial performance targets.
Talley, representing Community Transit, said the zone has been in service seven months and has already surpassed the pilot’s year‑end target for unique riders. “Overall, customers are very pleased,” she said, and noted that Arlington had beaten a target of 1,000 unique riders set by comparing Arlington to an existing Alderwood zone.
The presentation included…
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