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Pasco staff recommends switch to Tyler Payments; council signals support to pass credit-card fees to users
Summary
City staff recommended replacing Paymentus with Tyler Payments for online payments and proposed passing credit-card processing fees to customers while absorbing ACH/debit fees; councilmembers signaled support and asked staff to minimize customer disruption.
City staff told the Pasco City Council on Sept. 15 that switching the city’s online payment processor from Paymentus to Tyler Payments would reduce processing costs and provide tighter integration with the city’s financial and utility-billing software.
Interim Director Garcia said a July comparison of actual transactions showed lower fees under the Tyler proposal and highlighted operational efficiencies because Tyler is the native payments provider for the city’s financial and utility systems. “In every category, Tyler payments is the less expensive option,” Garcia told the council, and staff said several implementation costs were…
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