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Council asks staff to return with recommendation on credit card processing and portal fees after finance presentation
Summary
Council heard a staff presentation showing high utility-billing credit-card use (about 78% of transactions) and substantial annual processing and portal fees; members asked staff to return with options and recommendations for recovering fees or other policy changes.
City finance staff presented an analysis Sept. 15 of credit-card processing and online payment-portal fees the city incurs across departments and asked the council whether it wants staff to pursue a policy change.
Finance staff showed that utility billing accounts for the largest transaction volume and that about 78% of average monthly utility transactions are paid by card. Staff reported processing fees vary by card type and processing method and estimated average merchant fees of about 1.5%–3.5% per…
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