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Washington DOH outlines 988 hub designation timeline, warns of major call-volume rise during transition
Summary
State Department of Health and regional partners described the 988/RCL transition process, a timeline for hub designations and a projected 235% increase in 988 call volume; funding uncertainty and individualized transition plans were flagged as risks.
The Washington State Department of Health said it is reviewing applications for future 988 contact hubs and expects final hub designations by the end of the year, while cautioning that transitioning individual callers to 988 will markedly increase 988 call volume.
DOH 988 lead Katie Lindstrom said the department received five hub applications and is using a scoring rubric plus ASO and HCA recommendations to make a selection. "We did receive 5 applications across the state," Lindstrom said. She added that review work and a recommendation to DOH leadership were planned through September and October.
The department is simultaneously drafting a transition action plan to guide the shift in who handles individual callers versus professional calls. "In the future state, based on our call volume estimates, 9…
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