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Council sends report on 911 call response times after members highlight long waits for non‑emergency callers
Summary
Councilmember Nithya Raman secured council consideration of a report on 911 call response times; the motion noted emergency calls meet the state standard while non‑emergency waits average several minutes and can exceed an hour in high volume periods.
Councilmember Nithya Raman introduced a motion at the Sept. 10 City Council meeting asking for a report and consideration of reforms to 911 call handling, particularly for non‑emergency calls. Raman told colleagues that while emergency‑call pickup meets the state standard—“57% of our emergency calls are addressed within 15 seconds”—non‑emergency…
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