The 9‑1‑1 director told the board that several staff, including the director and a supervisor, will attend a weeklong 9‑1‑1 professional conference and leadership courses later this year, marking the largest group attendance the center has had since consolidation.\n\nStaffing: The director reported the center was down two operators; one operator recently completed training and one operator left to take a 9‑1‑1 director position in a neighboring county. The board was told hiring is underway for two additional operators.\n\nSOPs and software: Staff said a review of standard operating procedures (SOPs) found no major changes were needed; revised SOPs will be circulated to staff for sign‑off within about a month. The board also received a no‑cost software upgrade to the center’s call‑handling contract (Total Response) and an ongoing upgrade discussion for 9‑1‑1 terminals and future integrations.\n\nTower update: Staff said ECS has begun work on a local tower project across from the police department to add low‑band and 700 MHz radios but progress has been slow and contractors may pause work if they are dispatched elsewhere for emergencies.\n\nFollow‑up: Staff will circulate revised SOPs to the advisory board and to center staff, continue hiring to fill two operator vacancies, and report back on outcomes from the training conference.
