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9‑1‑1 center reports expanded training, staffing gaps and SOP rollout
Summary
The 9‑1‑1 director told the board several staff and supervisors will attend a weeklong 9‑1‑1 professional conference and related leadership courses; the center reported it remains short two operators, plans to hire, and will circulate revised standard operating procedures to staff.
The 9‑1‑1 director told the board that several staff, including the director and a supervisor, will attend a weeklong 9‑1‑1 professional conference and leadership courses later this year, marking the largest group attendance the center has had since consolidation.
Staffing: The director reported the center was down two operators;…
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