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County employee urges patience as residents continue visiting old Brookens location
Summary
A county custodian told the Champaign County Board that despite an administrative move, residents continue to go to the old Brookens location; he urged patience and fixes to address lingering location artifacts in public-facing systems.
Jason Benda, a custodian assigned to Brookens, told the Champaign County Board on Sept. 9 that residents continue to arrive at the county’s former office location and that the transition to the new location has left persistent “location artifacts” in public systems. Benda said the errors appear on county forms and in external services such as banks and mapping apps, and he urged board members and staff to be patient while corrections continue.
Why it matters: County customers who cannot find services can be delayed or turned away, increasing service…
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