City technology and clerk’s-office staff told the Public Safety & Neighborhood Quality of Life Committee on Sept. 9 that work to restore and improve the Resident Connect ‘Residents’ Right to Know’ email and area-targeted notifications is in its final stages after months of problems following a vendor platform transition.

Staff said the new agenda system (Granicus) provides agenda data but had not initially supplied the specific feed the city required for Resident Connect to send area-targeted email notifications. City staff described ongoing daily technical engagement with Granicus, including weekly meetings up to executive levels, and said Granicus recently corrected many classification and packaging issues. Staff reported Granicus had committed to deliver the remaining data this week; once delivered, City IT and the communications team expect about 30 days to build and test the city-side components that will restore the previously available targeted notifications.

Committee members pressed for accountability and asked whether residents could be offered a text alert option. Staff said the current Resident Connect system uses email addresses only; adding text-message delivery would require residents to register phone numbers and opt in, and would involve communications and technical changes. The committee agreed to keep the item on the agenda and to ask staff for an update at an October meeting.

Takeaway: City staff said Granicus has restored much of the required classification and packaging and promised remaining data this week; city teams expect to rebuild Resident Connect functionality within 30 days after that delivery and will return with a progress update in October.