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KPMG review urges Marin’s Community Development Agency to modernize permitting, customer feedback and IT
Summary
A KPMG organizational assessment presented to the Marin County Board of Supervisors recommends 13 reforms for the Community Development Agency, including stronger customer feedback, a technology modernization roadmap, centralized project management and interagency policy alignment; the report includes a 24‑month suggested implementation timeline.
A consultant assessment of Marin County’s Community Development Agency (CDA) presented Oct. 22 recommended a package of operational changes — including new customer‑feedback tools, a countywide permitting technology roadmap and stronger project‑management practices — intended to speed permit review, boost transparency and reduce rework.
KPMG, the consulting firm that led the assessment, told the Board of Supervisors it had completed more than three dozen interviews with internal staff and external stakeholders, benchmarked CDA against comparable counties, and identified 13 recommendations and an implementation roadmap with more than 70 action items. KPMG’s timeline suggested phased work beginning in the current fiscal year and continuing for roughly 24 months.
What KPMG recommended: The report highlights four priority areas for CDA: expand client feedback mechanisms and consider a customer‑relationship…
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