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Lakeland Community and Economic Development highlights digital outreach and neighborhood engagement

5969454 · October 20, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Community and Economic Development presented its outreach strategy, including email open-rate metrics, neighborhood support, social media videos and event-based engagement; staff emphasized targeted digital tools and ongoing in-person workshops.

Theresa Mayo, director of Community and Economic Development (CED) for the City of Lakeland, told the commission that the department uses a mix of digital tools, in-person events and neighborhood-focused staff to increase resident engagement and support economic development work.

Mayo said the department assigns a planner to work with neighborhood associations as a single point of contact and highlighted Shawanda Bonner in that role. The department also employs a community engagement coordinator, a position created in 2019, and uses email platforms such as Constant Contact to reach neighborhoods and…

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