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Waukesha utility approves cloud billing upgrade with Harris Computer; commissioners press vendor on data and AI protections
Summary
The Waukesha Water Utility Commission approved a move to Harris Computer’s cloud billing system with an initial implementation cost of $695,416 and an estimated 2026 annual cost of $98,441. Commissioners sought written contract language about data sharing, AI use and cyber liability.
The Waukesha Water Utility Commission on Oct. 21 approved a proposal to migrate its billing system to Harris Computer’s cloud-based Advanced Utility Billing (version 5), with initial implementation costs of $695,416 and an estimated 2026 annual cost of $98,441.
Courtney (staff member) told commissioners the move replaces an earlier implementation attempt by another vendor that failed and restores the utility to a supported Harris platform. Courtney said the cost includes $648,416 to upgrade from the utility’s version 3 to version 5, a $20,000 allowance for a REST API to enable integrations, estimated travel expenses for training and cloud-hosting fees of about $55,191. Courtney said the vendor will provide licensing for 20 concurrent users (10 more than currently…
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