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City of South Fulton begins citywide customer‑service training; 311 hours, 311 number clarified
Summary
A mandatory full‑day customer‑service training for all city employees was presented; staff explained session content, rollout schedule and 311 call center hours and phone number.
City officials on Oct. 14 briefed Mayor and Council on a new, mandatory citywide customer‑service and professionalism training that city staff described as an interactive, full‑day session required for all employees.
Yolanda Hyman, director of Community Relations and Services (CRS), introduced the program and her team. "The training has been mandated for all city employees. It's full day interactive," Hyman said during the 4 p.m. work session presentation. CRS and Human Resources co‑facilitate training that covers internal and external customer service, de‑escalation, workplace professionalism and…
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