Waukee City will transfer all natural gas service to MidAmerican Energy on Oct. 22, 2025, completing the sale of the Waukee Municipal Gas Utility, a city staff member said.

The change means MidAmerican Energy—already the city's electric supplier for most customers—will begin managing gas accounts, customer service and emergency response contact information. The city advised residents and businesses to update any posted gas emergency phone numbers and internal emergency procedures before the transition.

City officials said the transition could produce a one-time difference in gas charges because Waukee's billing cycle does not exactly match MidAmerican Energy's. Customers with the city's budget-billing program were told those city-managed budget accounts are being wound down because gas will no longer be included; customers who want budget billing with MidAmerican can enroll through MidAmerican Energy.

The announcement encouraged households with multiple account managers to review who is listed on their utility account and to update payment methods as needed. Customers who are moving in or out around Oct. 22 were directed to waukee.org/gas for instructions on where to submit start or stop service requests.

The city said both Waukee and MidAmerican customer service teams are coordinating to assist customers during the switchover. The recorded message referenced a change to the gas emergency phone number and instructed listeners to "call 919" in an emergency; that number appears incomplete in the transcript and the full emergency contact was not specified. The city's webpage (waukee.org/gas) was provided as the primary source for more information and links to MidAmerican Energy resources.

No formal votes or council actions were recorded in the announcement; the statement was presented as customer guidance about the completed sale and operational transition.