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Go Wake Forest microtransit ridership jumps; residents urge scheduled shuttle for dependable commutes
Summary
Town staff reported rising ridership and improved performance after switching to microtransit, but residents told commissioners the service leaves some longtime riders without reliable commute options and urged a scheduled shuttle for workers and people without smartphones.
Go Wake Forest’s microtransit pilot has shown strong ridership growth and improved performance since the town shifted from fixed bus loops to on‑demand vans, a transit representative told the Board of Commissioners during a progress report.
Brad West, presenting on behalf of the system, said average boardings rose from about 1.5 boardings per hour under the bus loop to roughly 21 boardings per hour as of the prior week. He reported a current met‑demand rate of about 91 percent (requests that received an immediate ride proposal), on‑time performance around the mid‑80s percent and a drop in cost per boarding from $74.33 per boarding under the bus loop to just above $20…
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