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Pennington County commissioners ask staff audit of treasurer office workflow after reports of long waits
Summary
Commissioners directed staff to perform a workflow analysis (SWOT-style) of the treasurer's public counter processes and queuing system after meeting data showed substantially longer morning and mid-day wait times compared with a year earlier.
Pennington County commissioners on Tuesday asked county staff to perform a process analysis of the treasurer’s public counter operations after the treasurer presented data showing longer customer wait times at the lobby queuing system compared with the same date in 2024. County Treasurer Annette Brant said staff have expanded training, brought more transactions online and plan to use the new Concourse facility to ease lobby crowding,…
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