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Board enforcement unit reports faster case handling, launches diversion and new required‑interview practice
Summary
The enforcement unit reported a jump in complaints and investigations but faster average desk‑investigation times; the board implemented a required‑interview process for quality‑of‑care complaints, completed a transition to a new diversion vendor and began outreach to delinquent fictitious‑name permit holders.
The Osteopathic Medical Board’s enforcement unit told members Feb. 13 that complaint intake and investigative volume have increased while certain case cycle times have dropped.
Enforcement staff reported 499 complaints and 16 arrest/conviction notices in year‑to‑date figures presented at the meeting — a year‑over‑year increase that staff said partly reflects a new practice of opening enforcement complaints on licensure applications with prior arrests (so that the department’s workload is tracked) and heightened public awareness from outreach. The unit said average time to initiate and acknowledge complaints is about five days (target:…
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