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Council adopts ordinance allowing telephonic disconnect notices; debate over voicemail vs. live contact
Summary
Council approved ordinance 4969 to allow telephonic customer contact as part of the utility disconnect notice process; council members debated whether leaving voicemail should be sufficient, and staff said paper tags would still be used when telephonic contact is impossible.
The Ellensburg City Council on Sept. 2 adopted Ordinance 4969, which amends the city’s utility collection and disconnect-notice procedures to permit telephonic notice where feasible and retain paper notice (door tags) when telephone contact is not possible. City finance staff described the change as a response to a backlog created by hand-delivering door tags to roughly 11,000 utility customers across the city’s six utility services.
A finance department staff member (Bassett) said the city code currently requires payment within 22 calendar days of mailing and that disconnection follows a series of delinquency notices and a final notice; the ordinance would allow…
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