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Norfolk resident says HRT bus defects damaged her $82,455 wheelchair and caused injury
Summary
A Norfolk resident told council she was injured and her powered wheelchair damaged on a Hampton Roads Transit bus and that HRT insurance told her video evidence 'didn't show anything'; she said she is pursuing legal action and asked the city to address accessibility issues.
Tanterian Taylor told the Norfolk City Council that she sustained an injury after a Hampton Roads Transit (HRT) bus failed to secure her powered wheelchair and that the ride damaged an $82,455.66 chair, leaving her with additional therapy needs.
Why it matters: Taylor said the incident raises concerns about transit accessibility and vehicle maintenance for riders who use wheelchairs.
Tanterian Taylor, who…
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