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Sellersburg council reviews NLC/HomeServe service-line warranty; no contract approved
Summary
Councilors discussed a third-party service-line warranty marketed to utility customers by HomeServe through NLC; council asked the vendor to return for a fuller presentation and did not approve an agreement at the meeting.
The Sellersburg Town Council discussed an NLC Service Line Warranty marketing agreement offered by HomeServe that would allow a third party to solicit town utility customers for optional coverage of interior plumbing and exterior service lines.
Council members heard a detailed description of the program and asked staff to invite the HomeServe representative back for a fuller presentation before taking action. The council did not sign an agreement at the meeting and there was no vote to adopt the program.
Why this matters: the program would allow HomeServe to market warranty plans to Sellersburg water and sewer customers and would require the town to provide customer contact information for marketing. A commercial revenue share is part of the arrangement; councilors raised questions about data sharing, claims limits and what, if any, town liability or customer confusion could follow.
Charlie Smith, speaking for town staff,…
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