Resident says town's street-renaming notice caused repeated delivery and mapping problems

A Clayton resident told the Town Council that a town-initiated street-renaming and address-change notice has left her new address unmapped by major carriers, creating repeated delivery failures for medication and household supplies. Ruth Morgan said she received a town letter notifying residents that Little Creek Church Road would be renamed Bowling Street and that they would have new addresses as of June 30. "I did as I was instructed and have had nothing but issues ever since," Morgan told council during public comment, citing returned diaper deliveries for her disabled son and medication shipments returned to the pharmacy. Morgan said carriers including UPS, FedEx, DHL, Amazon and DoorDash either could not find the new address on their mapping systems or delivered parcels to incorrect locations. She said North Carolina Department of Transportation, the county and the town had each at times pointed to another party as responsible for fixing mapping information. "I expect the town of Clayton to do the rest to contact these carriers and to get this problem resolved once and for all," she said. Staff and council did not announce a resolution on the record during the meeting. Morgan told council she had already spoken with town staff members, including Nathaniel and Courtney, and asked the town to press carriers to update their routing data before more critical deliveries are missed. The issue reflects a common problem when municipalities rename streets or consolidate addresses: third-party carrier routing and mapping services must be updated to match official addressing changes, and residents often bear immediate impacts until those systems are synchronized.