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Craig County EMS proposes switch to ZOLL billing system; county hears requests on standby rates and high-utilizer outreach

August 19, 2025 | Grand County, Colorado


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Craig County EMS proposes switch to ZOLL billing system; county hears requests on standby rates and high-utilizer outreach
Bill Clark, deputy chief for Craig County EMS, told commissioners the department recommends switching its ambulance-billing service to ZOLL Data Systems of Broomfield, Colorado. "We would like to transition to ZOLL Data Systems out of Broomfield, Colorado," Clark said. He said the proposed contract guarantees pricing for five years and that the vendor's per-claim cost is $5.35, with an estimated average of about 170 claims per month. Clark said the county's proposed contract includes some vendor services others did not offer, such as printing and mailing claims, which the department expects will improve office efficiency.

Clark asked the board for a motion to approve the contract; the transcript records the request for a motion but does not record a vote or final approval. Clark said the contract is cheaper than the county's prior arrangement and that the guaranteed pricing and additional services justified the recommendation.

In the same agenda block EMS staff discussed other operational matters. Staff proposed a proactive outreach program for high utilizers of 911 to connect repeat callers with community resources and reduce unnecessary transports. A public hearing on proposed changes to standby and transport rates was noted as noticed for Sept. 23; staff sought direction from commissioners on proposed standby-rate adjustments and short-notice fees for standbys requested with little lead time.

Staff said the county is aligning single-resource rates with the Colorado Resource Rate Form and recommended charging nonlocal event organizers a higher standby rate because those organizations do not contribute to the local tax base. The transcript records staff saying the last time the transport rate changed was 2019 and that the department aims to recover the typical hourly cost to keep a unit in service.

The transcript documents requests for motions to authorize vendor contracts and to proceed with related grant applications and public notice but does not include recorded board votes on the EMS billing contract or the rate changes.

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