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Tazewell County weighs centralized online payment system against department-specific control
Summary
Board members and department heads debated whether to centralize online payments under a single vendor to create a uniform customer experience, or allow departments to retain control because of niche needs and vendor integration limits.
Tazewell County officials discussed the trade-offs between a single, countywide online payment vendor and allowing departments to run their own payment systems, citing transaction fees, software incompatibilities and departmental workflow needs.
A board member said centralization simplifies the public-facing experience: "If somebody wants to pay, you have 5 different credit card process" across departments, which would confuse residents. In contrast, a county officer argued departments must keep some control…
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