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Board raises need for IT staffing, software guidance and coordinated payment processing
Summary
Members said the county's outsourced hardware support does not include software implementation guidance and that departments use varied payment processors; they discussed centralizing support or hiring staff to implement software and integrate payment processing.
Board members said Tazewell County's outsourced hardware support does not extend to software implementation, leaving departments to source vendors and payment processors independently and prompting discussion of hiring or contracting expertise to guide rollouts and consolidate payment processing.
One speaker said the county contracts hardware support to a vendor called Hart for general…
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