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County IT reports Workday stabilization progress; recruiting, asset and integration work remain
Summary
IT reported on the first fiscal‑year after the county’s Workday ERP go‑live, citing system benefits and remaining post‑implementation issues. Staff closed more than 1,200 Workday‑related support tickets since July 1 and plan phased integrations with utility, land‑management and clerk payment systems.
Dona Ana County IT and project staff on Sept. 9 gave the commission an update on the county’s enterprise resource planning rollout to Workday and outlined remaining technical work and training priorities.
Jeff (IT assistant director and former project manager) told the board the Workday system went into production July 1 and has replaced multiple legacy systems. He said county staff closed 1,270 Workday‑related support tickets during the first year of operation and that open ticket counts have fallen from roughly 60–65 open tickets to under 20.
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