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Committee approves upgrade to 21-year-old records and dispatch systems with Tyler Technologies

July 21, 2025 | Warren County, New York


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Committee approves upgrade to 21-year-old records and dispatch systems with Tyler Technologies
The Criminal Justice, Public Safety, and Emergency Services Committee on July 21 voted to move forward with an agreement with Tyler Technologies to replace the county's records management and computer-aided dispatch systems.
The committee approved a motion to advance the request; Supervisor Strainer moved the motion and Supervisor Mayday seconded, and the motion carried by voice vote.
Committee discussion described the current system as about 21 years old and "antiquated." The Undersheriff said the upgrade would reduce redundancy and make operations "much easier to handle." He identified an existing law-enforcement technology grant and PSAP funds as sources to pay for the initial costs.
The Undersheriff said the county has "about $631,000 and change" in a law-enforcement technology grant planned for this project and that $165,940 remained in the 2024 PSAP grant balance, which the office intends to use because the funds are eligible for records management.
No additional ordinance or statute was cited during the discussion. The committee did not provide a detailed procurement timeline during the meeting; staff indicated the chairman's authority to sign necessary contracts was handled as a separate item and one agenda resolution had been pulled for that reason.
The committee's action was procedural: moving the request forward for the Tyler Technologies agreement. No further budget appropriation or final contract award was recorded in the meeting minutes provided.

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