Board approves annual Office 365 backup contract with Heartland Business Systems
Summary
Webster County approved an annual contract to back up Office 365 mailboxes and OneDrive/SharePoint content through Heartland Business Systems, citing limited native backup options from Microsoft and the county's reliance on email for official communication.
The Webster County Board of Supervisors authorized the chair to sign an agreement with Heartland Business Systems for Office 365 backup on July 29. IT Director Andy Miguel told the board that when the county moved to Microsoft 365 from an on-premises Exchange server, Microsoft’s built-in protections did not provide a full, guaranteed backup for mailboxes and OneDrive/SharePoint content. Miguel said the county has used an email archiving system for message retention, but that archiving covered only email and not OneDrive/SharePoint data. He described the Heartland service as an annual subscription, budgeted in the county’s IT line, and said the board’s signature was required because of contract language. Supervisors approved the annual renewal in a routine vote. Miguel noted this subscription model reflects a broader trend toward cloud services and recurring fees.
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