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Stroudsburg insurance agency stresses customer service, adds Medicare offerings
Summary
Costco Insurance Agency of Stroudsburg, Ohio, lauded its long local presence, customer relationships and carrier lineup; owner Drew Costco said the agency has begun offering Medicare products and represents several regional and national carriers.
My name is Drew Costco. I’m the president and owner of Costco Insurance Agency in Stroudsburg, Ohio, he said, describing a family-run agency that has operated at the same Market Street location for more than 28 years. "My father brought me in the business in 1993," he said. "We do auto home life, and, we're just started doing, Medicare. Grange Insurance, Ohio Mutual Insurance were 2 great ones, and then also Progressive and GEICO."
The agency emphasized personal service as the central feature of its business model. "We don't look at anyone as just, you know, another policy or another number," said Zara Richards, an agent at the office. Richards said the office focuses on building relationships and returning customer calls promptly; Drew said referrals and word-of-mouth drive growth. "When you have a pink slip on your desk, call the person right back," he added.
Why it matters: local insurance agents advise residents on auto, home, life and Medicare coverage and act as intermediaries with carriers. The speakers framed the agency’s longevity and direct-service approach as reasons local customers seek them over larger, remote competitors.
Details: Drew Costco said the business occupies a site the family bought about 28 years ago and that his father maintained a local presence while also participating in a separate agency in Boardman. He named carriers the office places business with, including Grange Insurance, Ohio Mutual Insurance, Progressive and GEICO, and said the agency recently began selling Medicare-related coverage. Richards described client service practices and said those practices generate referrals.
No formal actions were reported during these remarks, which consisted of introductory statements about the business and its services.
