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VRFA’s CARES team aims to reduce repeat 911 calls by pairing social work with first response
Summary
Chief Bridal Thompson described the CARES (Community Assistance, Referrals, and Education Services) program, staffed by four social workers with HealthPoint care navigators and interns, which connects frequent 911 callers to housing, medical and behavioral‑health services and has reduced repeated calls for at least one resident.
Valley Regional Fire Authority’s CARES program sends social workers and care navigators to support people who repeatedly call 911 for non‑urgent needs, Chief Bridal Thompson said.
Thompson described CARES — Community Assistance, Referrals, and Education Services — as a team that currently includes four social workers, care navigators through a partnership with HealthPoint and interns from local…
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