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Budget committee forwards reclassification and appointment of deputy director for 311 service center to council
Summary
The budget committee approved forwarding the reclassified operations manager position—now titled Deputy Director, 311 Service Center—to the full City Council for confirmation, after Human Resources and the 311 director said the role is essential for succession planning and operational continuity.
The Minneapolis City Council Budget Committee voted Monday to forward to the full council an appointment for the Deputy Director of the 311 Service Center, a reclassification of an existing operations manager role that staff said is intended to improve succession planning and continuity for the department.
Brenda Miller of the human resources department presented the appointment packet and legal standard, saying the position meets the criteria in "section 20 10 10 of the Minneapolis code of ordinances." "The deputy director 3 1 1 service center reports to the 3 1 1 service center director...and assists the director in providing leadership, strategic direction, and operational oversight," Miller said.
311 Service Center Director Maureen Denzimbi told the committee the position is not new but is a reclassification of the existing operations manager role. "Currently, this position is the central point of contact for all operations of the 3 1 1 service center," Denzimbi said, noting the job oversees the call center and service locations and carries most of the department’s workforce responsibilities.
Committee members asked no substantive questions during the public portion of the presentation. Chair Aisha Chugtai moved approval of the item and secured a second. The chair then put the question, called for ayes and announced, "The ayes have it and that motion carries." The committee’s action forwards the appointment to the full City Council for review and confirmation.
The position was presented as grade 12 on the city salary schedule with a range cited in the presentation; staff said the change is effective Sept. 11, 2025 and that the position meets the city's appointed-position criteria under the cited ordinance.
