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Spring Valley district struggles with bus‑pass rollout after transportation software migration
Summary
A new transportation software rollout left thousands of families with delayed or incorrect bus passes ahead of the school year; district staff set up a hotline, say most passes were mailed and promise follow‑up on reimbursements.
The Spring Valley Board of Education heard extended questions and complaints Wednesday evening about a troubled migration to a new transportation software system that has delayed or produced incorrect bus passes for many students in the district. District officials told the board they have worked nights and weekends to clean data and print passes and that most problems have been corrected, but parents and principals reported remaining errors and confusion about routes, school assignments and how to access passes. The issue matters because school start dates are imminent for different buildings and parents need reliable pick‑up and dismissal information to plan child care and travel. Interim district leaders described the cause as a data migration and vendor errors tied to the district’s new system. Eric Stark, the assistant superintendent for business, said staff and the vendor have been working through data issues and printing and mailing passes: “By the end of this day, I’d like to say that we have cleared up probably 98% of the problems.” He added that a small number of students still may not have received passes and that…
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