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Resident complains to committee about 311 service and city energy-aggregation program
Summary
A public speaker criticized 311 customer service and the city’s energy-aggregation program, saying it did not save money and recommending a study; council accepted the comment and proceeded to presentations.
A member of the public, identified in the transcript as Stefan Pryor, used his allotted public-comment time to criticize the city’s 311 customer service and the energy-aggregation program.
Pryor complained that calling 311 connected him to the city phone number associated with Plum Street and said operators were unprofessional and sometimes hung up on callers. He also criticized the city’s energy-aggregation program, asserting the program pays multiple suppliers (Duke Energy, IGS and others) and arguing it has not saved money for residents. Pryor said he had discussed the issue with an OES representative (referred to in the transcript as Oliver Kroner) but remained unconvinced and urged the city to study or reconsider the program.
Committee chair acknowledged the public comment and moved the agenda to departmental presentations.
This item was a public comment and no action was recorded in committee.
