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Upper Arlington Fire Division reports steady call volume, expands CARES outreach and staff
Summary
Fire Chief Zimmer told council the division handled about 5,000 calls in 2024, with nearly 70% medical responses; the CARES program and new social worker position will expand community outreach beginning Aug. 25.
Upper Arlington Fire Chief Zimmer presented the fire division’s 2024 annual report to City Council on Aug. 18, saying the department responded to roughly 5,000 calls last year — about 14 runs per day — and that nearly 68% of those were medical in nature. “Their professionalism and dedication was on full display,” Zimmer said as he reviewed response and program data.
The presentation matters because it frames the city’s emergency response capacity as officials plan station renovations and capital purchases. The division reported average response times of 4 minutes, 44 seconds for EMS and 4 minutes, 1 second for fire runs, and it said call volume rose about 7% over five years. Zimmer told council the department had a roughly 10% decrease in auto aid given (outgoing assistance to neighboring jurisdictions) and a 19% increase in automatic aid received.
City staff and the fire division emphasized training and workforce changes.…
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