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City apologizes after billing software error triggers backbills for about 1,500 accounts
Summary
Odessa staff said an extraction error in the Munis billing system assigned consumption to unread accounts, producing inaccurate bills for roughly 1,500 customers; the city is manually reading meters, offering payment plans and pursuing a new billing system.
City staff told the Odessa City Council that a software extraction error in the Munis billing system caused accounts with unread meters to be assigned incorrect consumption, generating inaccurate bills for roughly 1,500 customers. The city identified the problem, corrected the error and is manually reading affected accounts until the billing pipeline is restored. “The errors have been corrected. All affected accounts will now be read manually until the system's full functionality is restored,” a staff member said during the meeting. Council members and residents said the backbills were distressing for households and businesses. Resident Tommy…
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