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Coldwater BPU approves privacy policy to enable TexPower outage texts
Summary
The Coldwater Board of Public Utilities approved a city-attorney–draft privacy policy to allow automatic opt-in text notifications via TexPower and will forward the policy to city council for adoption and implementation.
The Coldwater Board of Public Utilities on a unanimous voice vote approved a privacy policy drafted by the city attorney that clears the way to implement TexPower for outage and customer notifications. The policy requires city-council adoption before the utility can enable the vendor’s automatic opt-in texting feature; board members voted to forward the privacy policy and proceed with implementation steps once council approves. Customer-service staff told the board the utility sought a mass-notification vendor after a customer satisfaction survey…
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