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Coldwater BPU approves five‑year after‑hours help desk contract with Aspen Spark Networks
5773032 · August 7, 2025
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Summary
The board approved a five‑year contract for after‑hours help desk services with Aspen Spark Networks; staff cited improved troubleshooting ability, potential overtime reduction and a quote of $1.40 per subscriber for a five‑year term.
The City of Coldwater Board of Public Utilities approved entering a five‑year contract with Aspen Spark Networks to provide after‑hours help desk services for utility customers. Staff said the move follows an expired contract with NRTC and months on a month‑to‑month arrangement.
Staff reported Aspen’s quote of $1.40 per…
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