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Coldwater utilities outline move to Invoice Cloud to expand payment options; go‑live set for May 21
Summary
Staff described a planned migration from Payment Service Network (PSN) to Invoice Cloud to expand customer payment options including Apple Pay, Venmo, text‑to‑pay and the ability to pass credit‑card fees for tax payments; staff set a May 21 go‑live date.
Coldwater utility staff told the Board of Public Utilities they plan to switch the utility’s billing platform from Payment Service Network (PSN) to Invoice Cloud to offer more payment options, improved customer communications and greater paperless‑billing uptake.
Killeen, director, said Invoice Cloud operates on the same platform as PSN and that the vendor owns PSN, making the transition straightforward. "Our go live date is May 21 to switch over to…
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