Margaret Ann Fortner, director of care coordination at CityServe of the Tri Valley, briefed the commission on both unsheltered outreach and prevention services for Pleasanton residents. Fortner said the agency provided intensive care coordination to 92 homeless individuals in Pleasanton during the reporting period and emphasized multi-agency partnership as key to outcomes.

Fortner described a targeted response when the horse-racing operations at the Pleasanton Fairgrounds closed: CityServe began outreach after Pleasanton Unified identified families moving into the area and later received two weeks'notice that some residents would lose parking for trailers and employment tied to the fairgrounds. CityServe said it partnered with other groups to arrange rental subsidies, employment connections (wineries, hotels and stables) and emergency assistance; more than half of the households engaged during that response gained employment, and many retained housing or moved to alternative arrangements.

Fortner also highlighted CityServe's prevention grant work and the agency's coordination with the Pleasanton Police Department's Alternate Response Unit on outreach and referrals. She told commissioners that prevention is critical to keep households from falling into homelessness and described long-term care coordination relationships that can last years.

Commissioners asked about locations of unsheltered people in the city; Fortner said she would not disclose precise encampment locations for privacy reasons but described a mix of encampments, people living in vehicles and people sheltering behind retail sites. CityServe emphasized the need for more housing and said prevention investments can reduce homelessness more cost-effectively than emergency responses.