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Lorain board urges outreach on duplicate tenant bills and restoration of pre-pandemic billing hours

5768403 · April 24, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

The SWAB board unanimously recommended that the city publicize a duplicate-billing option so tenants receive bills when the account is in a landlord’s name, and it amended its report to request restoration of pre-pandemic billing-office hours (identified during the meeting as 8:30 a.m.–4:30 p.m.).

The SWAB board unanimously recommended that the Lorain utilities department publicize an existing duplicate-bill option that lets tenants receive a copy of a utility bill when the account is in a landlord’s name, and it amended its report to request restoration of pre-pandemic billing-office hours.

Board members said the option already exists but is little known. Resident Gerald Phillips, speaking for Lorain Citizens for Fair Water and Sewer Bills, told the board: “I contacted the water department recently and…

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