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Lorain board urges outreach on duplicate tenant bills and restoration of pre-pandemic billing hours
Summary
The SWAB board unanimously recommended that the city publicize a duplicate-billing option so tenants receive bills when the account is in a landlord’s name, and it amended its report to request restoration of pre-pandemic billing-office hours (identified during the meeting as 8:30 a.m.–4:30 p.m.).
The SWAB board unanimously recommended that the Lorain utilities department publicize an existing duplicate-bill option that lets tenants receive a copy of a utility bill when the account is in a landlord’s name, and it amended its report to request restoration of pre-pandemic billing-office hours.
Board members said the option already exists but is little known. Resident Gerald Phillips, speaking for Lorain Citizens for Fair Water and Sewer Bills, told the board: “I contacted the water department recently and…
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