Crossroads Community Services tells supervisors it is filling staff vacancies, finishing facilities and expanding outreach

Dr. Melba Moore, executive director of Crossroads Community Services, presented a year‑end update to the Prince Edward County Board of Supervisors outlining staffing progress, facility upgrades and outreach plans.

Moore told supervisors that Crossroads has trained law enforcement in crisis intervention, expanded community events and is nearing full staffing after a prolonged vacancy period: “I think we just about turned the corner, and we'll be able to say all of those positions are filled,” she said. She said the agency is recruiting a nurse and a substance‑use coordinator and is preparing a grant proposal with state partners for workforce funding.

The update included program metrics from the prior year: 11 law enforcement officers completed the county’s CIT (Crisis Intervention Team) training; about 538 prescreens were completed; there were 185 emergency custody orders and 204 temporary detention orders. Moore described difficulty finding inpatient beds for people under temporary detention orders and said that locating beds remains “a tedious task.”

Moore announced Crossroads’ recent property purchase of the Palatin‑built structure on its campus and said construction of two new residential buildings is ahead of schedule, with an anticipated opening between October and November and an open house to follow. She said the agency has reached ADA compliance in its facility access and is tightening financial controls after reviewing bad‑debt writeoffs; managers are monitoring claims denials and resubmission processes.

Moore described several community partnerships and programs: back‑to‑school events across neighboring counties, a “Beyond the Label” outreach series about intellectual and developmental disabilities, work with Longwood University speech and hearing students, and collaborative trainings with law enforcement for transports under emergency custody orders. She said Crossroads will provide more data to the board at future meetings to show program performance and measurement.

The presentation closed with plans to increase residential and day program census, improve internal communications and maintain contract monitoring begun last year. Moore invited supervisors to tour the campus and the new buildings when an open house date is announced.

Any questions from the board ended the presentation; no formal board action was taken on the presentation itself.