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211 Ventura reports 663 Santa Paula calls in 2024; housing remains top need, agency urges more outreach
Summary
Interface Children & Family Services, which operates 211 Ventura, gave a 20th-anniversary update to the council: about 663 calls from Santa Paula in the reported period, with housing, income and utilities the top needs; 211 staff said 80% of staff are bilingual and urged the City to promote 211 as a free 24/7 resource.
Eric Sternad, executive director of Interface Children & Family Services, gave the City Council an overview of 211 Ventura's role and local call statistics, emphasizing the service's 20-year history and its reach in Santa Paula.
Sternad said 211 Ventura fields a 24-hour contact center that residents can reach by dialing 211, texting ZIP code to 898211, or visiting 211ventura.org. He told the council the service catalogs the…
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