Brentwood police briefed the Public Safety Committee that a May call to Mary Magdalene School involving a woman who tried doors did not meet the department’s threshold for an emergency response and ended with a trespass warning.

Police said the call into 911 came from Nancy Montero, a school office employee, and that dispatch classified the report as routine rather than a lights‑and‑siren priority. "I listened to the 911 tape recording … it was very clear on that call," the Police Chief said, describing Montero as calm on the call. Two officers arrived in under six minutes, reviewed body‑worn camera footage and found the woman cooperative but evidently experiencing mental‑health stress.

"This woman was not a threat. She had no weapons," the chief said, adding that officers separated parties, spoke with school staff and ultimately issued a trespass warning. Officer Johnson — whose body camera the chief reviewed — "did what I consider a great job … to not only try and figure out why she was there, but also to offer help," the chief told the committee.

Committee members asked why school calls are not automatically dispatched with greater urgency. An alderman asked whether any school incident should trigger a higher priority response; the chief replied dispatchers vet each call and that the 911 recording did not indicate imminent harm. He also noted safety risks from frequent lights‑and‑sirens responses, citing past intersection accidents during emergency driving.

Aldermen also asked about the presence of a School Resource Officer. Police explained the Brentwood SRO is contracted with the school district and that roughly 75% of the officer’s salary is paid by the district. The SRO makes visits but is not assigned to Mary Magdalene full time. "He does make drive‑throughs. He'll walk in and say hi, but he doesn't spend a significant time there," the chief said.

The committee’s exchange distinguished three things: review of a specific incident (discussion), the department’s decision‑making process for dispatch (direction to continue current vetting), and no formal change in policy or vote (no action). Aldermen requested the department provide any dispatch‑priority guidance or metrics that would indicate when a school call should be elevated.

Police said the woman told officers she lived nearby and did not want assistance; officers advised her that returning would lead to arrest for trespass and the incident concluded in roughly eight minutes. The department said it will continue training and review of school‑related dispatching practices as needed.