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Brentwood fire chief urges action after East Central dispatch presentation highlights CAD gaps
Summary
After an East Central Dispatch presentation flagged interoperability and CAD service gaps, Brentwood fire officials asked a vendor proposal to address integration with Regis and Motorola systems and signaled continued work with the dispatch center.
Brentwood fire leadership told the Public Safety Committee on July 23 that a recent East Central Dispatch presentation revealed operational gaps in dispatching fire agencies and prompted the city to seek vendor proposals for interoperability fixes.
Mitchell (Fire Department official): "I just sent a letter this week to eCentral requesting a formal proposal from Regis to integrate additional interoperability measures."
Mitchell said the presentation—intended to describe East Central Dispatch services—focused instead on gaps with the CAD (computer-aided dispatch) system, interoperability and vendor responsibilities. He identified Regis and Motorola as vendors involved in the CAD environment and said the city has requested a formal proposal from Regis to address interoperability measures.
Why it matters: reliable CAD and dispatch interoperability are critical to coordinated emergency response across jurisdictions; the committee heard that issues remain nearly three years after the current CAD was implemented.
Mitchell told the committee he will share the Regis proposal and follow up in his weekly report; the committee did not take formal action at the meeting but noted the concern.
Ending: Staff said they will continue to pursue integration and interoperability remedies with East Central Dispatch and the vendors and will report back to the committee on proposals and next steps.
