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Staff explores utility bill‑assistance model and plans to reduce inflow and infiltration
Summary
Staff outlined plans to study a customer bill assistance program modeled on a third‑party administered donation program and described steps to reduce inflow and infiltration (I&I), including smoke testing, flow meters and possible customer billing adjustments for non‑system rainwater.
Committee members discussed two related customer‑facing topics: (1) a potential charity/aid program to assist customers with utility bills and (2) measures to reduce inflow and infiltration (I&I) that drive non‑revenue sewer flows.
On customer aid, staff said they are drafting a proposal for a donation/escrow model that could allow customers to round up bills or contribute directly to an escrowed assistance fund. The presentation described the Springfield “Project Share” model, in which donors give on the…
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