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Residents press council on sewer lateral policy and allege staff insult
Summary
Residents at the April 8 Olivette City Council meeting raised questions about the city's sewer lateral reimbursement policy, its March 2023 increase to a $6,000 cap and an additional $3,000 for exceptionally difficult properties, and reported an alleged derogatory remark by a city staff member in a customer conversation.
Wilhelmina Shackleford, a trustee and resident of the Indian Metal subdivision, told the Olivette City Council on April 8 that a neighbor was told the city's sewer lateral program had a $6,000 cap and that a staff member called her a "monkey" during a follow-up call about 1262 Kiowa.
The complaint matters because the council revised its sewer lateral policy in 2023 to raise the city reimbursement cap and to change how payments are made. City Manager Jennifer Jackley told Shackleford that she could not discuss personnel actions in public but said, "action was taken on Tuesday morning." Jackley and Mayor Waldman also said they had been informed of the…
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