Greene County extends AT&T hosted voice agreements for three years while replacement RFP proceeds
Summary
After delays in completing a replacement phone system procurement, Greene County approved three-year renewals of AT&T hosted voice agreements; staff said AT&T would not accept a one-year extension.
The Greene County Board of Commissioners on July 31, 2025 approved three renewal agreements with AT&T for the county’s hosted voice system after staff were unable to complete a replacement procurement before contract expiration.
County staff told commissioners they had planned an RFP to replace the phone system but had not completed it in time. AT&T declined a one-year extension and offered only a three-year renewal; staff recommended acceptance to avoid an interruption in service. The renewal will maintain existing terms and conditions while the county proceeds with the planned replacement procurement.
Staff expressed concern about institutional knowledge concentrated with two data-processing employees who know the current system in detail and said their departure before a system migration would raise transition risks. Commissioners discussed the timing of the renewal relative to the county master plan and facility moves, noting that a shift to voice-over-IP and more portable setups should reduce wiring costs when offices relocate.
A motion to approve the three-year renewals passed unanimously. County staff said the agreements preserve continuity of service while allowing time to complete the replacement RFP and plan migrations tied to facility projects.
