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Travis County tax assessor says motor‑vehicle offices will prioritize county residents starting July 8
Summary
Travis County Tax Assessor‑Collector Celia Israel told the court the central East Austin office remains closed after storm damage, Pflugerville will reopen Aug. 1, and effective July 8 the motor‑vehicle office will focus on Travis County transactions only to reduce long lobby waits.
Celia Israel, Travis County Tax Assessor‑Collector, briefed the Commissioners Court on June 17 about office closures and a forthcoming change to motor‑vehicle registration policy.
Israel said storm damage from May 29 forced temporary closure of the central East Austin office on Heflin Lane; facilities management is repairing the site and the office should reopen in a few weeks. She also said the Pflugerville office — closed for a planned renovation — is scheduled to reopen Aug. 1 after an expansion that will add two workstations.
On service policy, Israel said her office will change intake practices because long lobby waits are unacceptable and staff resources are constrained. "Please know that effective July 8, we believe out of respect for our taxpayers, we will place our focus squarely on Travis County residents and Travis County vehicle transactions," she told the court. She said staff will announce further staffing and procedural changes before the change takes effect and cautioned that surrounding counties may object.
Commissioners asked for data on the share of non‑resident transactions and how the county coordinates with neighboring counties; Israel said she will provide follow‑up information. The court did not vote or adopt a formal policy at the meeting; the announcement was presented as an administrative change by the Tax Assessor‑Collector.
Ending: The assessor’s office will implement the July 8 prioritization, subject to operational planning and public notice; commissioners requested follow‑up data on transaction percentages.
